Making a Phone Call

Making a Phone Call

1. Language Focus
1.1 Expressions as the speaker and the caller

1.2 Expressions in the negative response

1.3 Expression in the business

 
1.4 Leaving a message or phone number

Wrap up

Practice
Conversation 1
Operator:   Good evening, ABC Company. Can I help you?
Charlie:      I’d like to speak with Khun Nattawut, please.
Operator:   Please hold. I’ll put you through. Sorry, Khun Nattawut is not in.
                 Can I take a message?
Charlie:      I want to inform him that there will be an urgent meeting this evening.
Operator:   Can I have your name and number, I’ll ask him to call you when he come back.
Charlie:      Thank you. My name is Udom and my number is 0 – 584 – 521 – 648.


Conversation 2
Christ:        My name is Christ. Is Ms Susan in?
Secretary:   May I ask the reason of your call?
Christ: Ms. Susan asked me to check the status of her order with us.
Secretary:  Ms. Susan is not in at the moment if you give me your name and number.
                 I’ll ask her to call you back.
Christ:       Yes, I’m Christ Green.
Secretary:  I’ll give her the message.


Conversation 3
A: Hello?
B: Hi, Susan. This is Bill. Can I talk?
A: Well, I’m very busy tight now. I’m sorry. Can I call you back?
B: Sure. No problem. Talk to you later.
A: Thanks. Bye.
B: Bye.


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Choose the best answer.

1. Do you know what the international ......................... is for France?
    a) connection                 b) code               c) number           d) dial
2. I couldn’t get through to him because the line was ..................................
    a) busy                         b) interrupted      c) engaged          d) occupied
3. Phone me on my ....................., anytime, night or day.
    a) mobile                     b) cell                  c) walking phone  d) handy
4. Hello. Could you ................me through to Mr. Herman, please?
    a) carry                        b) take                 c) bring              d) put
5. We’ve got a phone in the room and an ...................... in the bedroom.
    a) connection               b) extension          c) cord               d) link
6. Hello. Pete ........................ John here.
   a) Here’s                       b) I’m                   c) It’s                 d) That’s
7. If Sandy’s not here. Can I ...................... a message, please?
   a) leave                        b) give                  c) take               d) make
8. I hate talking to ................. phones if someone is not in.
   a) repeat                      b) answer              c) talking           d) message
9. I can’t hear you. This is a very bad .................................. If you hang up, I’ll ring you back.
   a) line                         b) number             c) wire                d) phone
10. Hello. Is that Martin? Yes, ..................................................
   a) talking                    b) speaking            c) I am                d) he is